“This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”
Management Training Courses
In this section
Conflict Management
How to focus on outcomes not positions.
Key Skills
- The psychology of conflict
- How perceptions drive actions
- Why conflicts occur
- The price of unresolved conflicts
- Understanding the source of conflicts
- Rebuilding and repairing relationships
- Using communication to resolve conflict
- Step by step conflict management
Course Benefits
Occasional conflict in the workplace is inevitable. Sometimes it is necessary to handle aggressive clients or settle a confrontation between colleagues. Responding appropriately to resolve these conflicts is an invaluable skill to prevent further problems such as division within teams, low morale, or reduced productivity.
This interactive, one-day course shows delegates how to identify sources of conflict and choose the most appropriate strategy for achieving a complete resolution. Delegates use case studies and role play to practice their new skills and understand how to apply them in work-related situations.
“Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”
“Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”
“Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”
“Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”
“I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”
“Really interesting and full of great content! Enthusiastically delivered! Thanks!”
“Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”
“Excellent and inspiring. Lots of food for thought and never a dull moment!”
“Jonathan is very organised, inspiring and knows how to engage with the group. I will certainly apply the new techniques i have learnt today.”
“An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”
“The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”
