“The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”
Management Training Courses
In this section
- Appraisal Skills
- Building a Great Team
- Delegation Masterclass
- Effective People Management
- Recruitment Interviewing and Selection
- Managing Difficult Behaviours
- Leadership & Motivation
- Strategic Business Planning
- Train the Trainer
- Conflict Management
- Team Dine-amics©
Managing Difficult Behaviours
Address problem behaviours in your team proactively and constructively.
Key Skills
- Defining the problem behaviour
- Understanding different perspectives on the behaviour
- Analysing and communicating standards and expectations
- Developing options to tackle the change you require
- Defining and delivering the message
- Understanding conflict management styles
- Planning development actions
- Counselling, discipline and other management options
- Personal and prepared case studies
Course Benefits
One of the biggest challenges managers face is the handling of difficult behaviour among team members. Propeller's Managing Difficult Behaviours training course uses real-life scenarios, prepared by delegates, to define and understand these behaviours and practice techniques to overcome them.
Delegates learn to identify the source of problem conduct and generate possible solutions. The course also introduces communication methods designed to build managers’ confidence in dealing with those whom challenge their authority or disrupt team productivity.
Training also focuses upon absenteeism, uncooperative or obstructive behaviour and aggression, and helps delegates to develop techniques used in assisting underperforming staff to recover their confidence and competence. By the end of the workshop delegates leave with a whole host of options for re-motivating staff and resolving their most challenging issues.
“Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”
“Excellent and inspiring. Lots of food for thought and never a dull moment!”
“I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”
“Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”
“This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”
“Really interesting and full of great content! Enthusiastically delivered! Thanks!”
“Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”
“An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”
“The trainer was very organised, inspiring and knew how to engage with the group. I will certainly apply the new techniques I have learnt today.”
“Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”
“Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”
