Personal Development Training Courses

Assertiveness Skills

Ensure you get what you need out of your interactions with your staff, colleagues and clients.

Key Skills

  • Understanding others’ perceptions of our approach
  • Differentiating submission, assertion and aggression
  • Non verbal techniques for building rapport
  • Handling conflict assertively
  • Managing and defusing aggression in others
  • Making requests and saying "no"
  • Building and projecting self confidence
  • Making an impact

Course Benefits

This interactive training workshop helps delegates to develop the assertiveness and self-confidence that is fundamental to enjoying effective working relationships and achieving acceptable outcomes from a range of business situations.

Following the course, delegates will understand how their behaviour is perceived by others, and how what they do and say impacts on their responses. Based on this insight, delegates will practice a range of techniques for controlling and managing their behaviours in order to achieve the desired outcome

Propeller’s Assertiveness Skills course gives delegates an excellent opportunity to practice on a range of case studies and see the techniques in action. They emerge confident in their new skills and ready to take on situations that seemed daunting before.

An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”

Jonathan Bawden, Portfolio Communications, Professional Sales Skills

The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”

Cineworld, Stuart Holdsworth, Management Course

Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”

Garlik UK, Jayne Sankoh-Beacom, Personal Development Course

Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”

Focus PR, Victoria Rhodes, Personal Development Course

Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”

Business Agility, Anthony Harrison, Sales Course

Excellent and inspiring. Lots of food for thought and never a dull moment!”

Angela Williams, Bounce Sales & Marketing, Key Account Management

Really interesting and full of great content! Enthusiastically delivered! Thanks!”

Kids Company, Tatty Sloane, Management Course

I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”

Innovia Films, Fiona Macintyre, Negotiation Course

Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”

ADA, Paul Robinson, Sales Course

The trainer was very organised, inspiring and knew how to engage with the group. I will certainly apply the new techniques I have learnt today.”

Maki Benvenuto, Executive Offices, Conflict Management Skills

This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”

Discovery Networks, Senior Manager, Presentation Skills

Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”

Encyclopaedia Britannica, Alex Bagdadi, Presentation Course