Sales Training Courses

Improving Telesales Performance

Increase revenue and build better relationships through effective telephone technique.

Key Skills

  • Building confidence for cold calling
  • Getting past Gatekeepers
  • Identifying decision makers
  • Rapport building over the telephone
  • Upselling inbound phone calls
  • Questioning skills
  • Closing skills

Course Benefits

The day first establishes the base level of confidence and persistence that is required in order to be a successful telephone salesperson.

Then a selection of working strategies for both bypassing and working with the Gatekeeper are taught that focus on building rapport and gaining access to the right person.

Through effective use of tonality, pace and pitch, delegates will be able to promote the key benefits of their products and services and via the techniques provided will understand how to influence and control telephone conversations.

Following the course both inbound and outbound sales calls will be more effective increasing both the quantity and quality of sales made.

Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”

Focus PR, Victoria Rhodes, Personal Development Course

An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”

Jonathan Bawden, Portfolio Communications, Professional Sales Skills

Really interesting and full of great content! Enthusiastically delivered! Thanks!”

Kids Company, Tatty Sloane, Management Course

I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”

Innovia Films, Fiona Macintyre, Negotiation Course

Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”

ADA, Paul Robinson, Sales Course

This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”

Discovery Networks, Senior Manager, Presentation Skills

The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”

Cineworld, Stuart Holdsworth, Management Course

The trainer was very organised, inspiring and knew how to engage with the group. I will certainly apply the new techniques I have learnt today.”

Maki Benvenuto, Executive Offices, Conflict Management Skills

Excellent and inspiring. Lots of food for thought and never a dull moment!”

Angela Williams, Bounce Sales & Marketing, Key Account Management

Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”

Encyclopaedia Britannica, Alex Bagdadi, Presentation Course

Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”

Garlik UK, Jayne Sankoh-Beacom, Personal Development Course

Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”

Business Agility, Anthony Harrison, Sales Course