“Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”
Sales Training Courses
In this section
- Powerful Prospecting
- Sales Coaching
- Selling Against the Competition
- Time Management for Salespeople
- Sales Management
- Closing and Objection Handling
- Advanced Sales Skills
- Improving Telesales Performance
- Key Account Management
- Negotiation Skills
- Professional Customer Service
- Professional Sales Skills
- Questioning Skills
Professional Customer Service
Build robust customer relationships by always exceeding expectations.
Key Skills
- Identifying moments of truth
- Professional telephone etiquette
- Handling customer complaints
- Identifying customer expectations
- Projecting a professional image
- Creating goodwill
Course Benefits
Professional customer service is the responsibility of all employees as poor customer service is arguably the biggest single cause for losing business.
In Propeller’s Professional Customer Service training course, delegates learn how to identify customer behaviours and expectations and how to build matching and rapport building skills.
Through the provision of easy to implement processes; customer requirements can be questioned and developed whilst complaints can be effectively and efficiently dealt with.
Delegates leave the workshop identifying all customer interaction as an opportunity to build the relationship through problem solving and this in turn promotes future business.
During our in house deliveries bespoke customer charters can be produced ensuring the learning from the course continues to add value both for the individual and the organisation.
“Really interesting and full of great content! Enthusiastically delivered! Thanks!”
“An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”
“This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”
“I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”
“Excellent and inspiring. Lots of food for thought and never a dull moment!”
“Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”
“Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”
“Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”
“The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”
“Jonathan is very organised, inspiring and knows how to engage with the group. I will certainly apply the new techniques i have learnt today.”
“Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”
