Sales Training Courses

Professional Customer Service

Build robust customer relationships by always exceeding expectations.

Key Skills

  • Identifying moments of truth
  • Professional telephone etiquette
  • Handling customer complaints
  • Identifying customer expectations
  • Projecting a professional image
  • Creating goodwill

Course Benefits

Professional customer service is the responsibility of all employees as poor customer service is arguably the biggest single cause for losing business.

In Propeller’s Professional Customer Service training course, delegates learn how to identify customer behaviours and expectations and how to build matching and rapport building skills.

Through the provision of easy to implement processes; customer requirements can be questioned and developed whilst complaints can be effectively and efficiently dealt with.

Delegates leave the workshop identifying all customer interaction as an opportunity to build the relationship through problem solving and this in turn promotes future business.

During our in house deliveries bespoke customer charters can be produced ensuring the learning from the course continues to add value both for the individual and the organisation.

I thought I was a good negotiator before attending the course - now I know I was mediocre and have the skills to become an excellent negotiator, Thanks Propeller!”

Innovia Films, Fiona Macintyre, Negotiation Course

Excellent and inspiring. Lots of food for thought and never a dull moment!”

Angela Williams, Bounce Sales & Marketing, Key Account Management

Really interesting and full of great content! Enthusiastically delivered! Thanks!”

Kids Company, Tatty Sloane, Management Course

An excellent training session with some extremely useful and practical pointers to take forward. The workshop was pitched at exactly the right level fr our business needs.”

Jonathan Bawden, Portfolio Communications, Professional Sales Skills

Great course, very interesting insight mixed with valuable learning. I learnt more in the first hour than I have at previous one day courses!!”

Business Agility, Anthony Harrison, Sales Course

Excellent! The course really built confidence and improved techniques on how to plan and prepare for presentations. Thank you!”

Encyclopaedia Britannica, Alex Bagdadi, Presentation Course

The trainer was very organised, inspiring and knew how to engage with the group. I will certainly apply the new techniques I have learnt today.”

Maki Benvenuto, Executive Offices, Conflict Management Skills

Great energy and easily the best training session I have attended to date. Would definitely recommend Propeller!”

ADA, Paul Robinson, Sales Course

Very interesting and insightful course. Lots of handy tips that I will certainly be putting into practice back at work!”

Garlik UK, Jayne Sankoh-Beacom, Personal Development Course

Hugo was incredibly engaging and got the whole group thinking about where they can improve from the beginning. Very motivating and very clear guidance!”

Focus PR, Victoria Rhodes, Personal Development Course

The course met our needs perfectly and gave the group lots of food for thought. Thanks for a great day - we can't wait to use what we have learnt!”

Cineworld, Stuart Holdsworth, Management Course

This is one of the best courses I've done in my time at Discovery, showing the notable results with the potential for obvious immediate application. I've already recommended this course to my team.”

Discovery Networks, Senior Manager, Presentation Skills