Propeller Training: Terms & Conditions

Course Description

As part of our commitment to continuous improvement, Propeller reserves the right to change the course content and/or trainer, at any time, in line with market demands. 

Course Dates and Venues

Propeller reserves the right to alter or cancel published dates and change venues without liability. 

In the event of a cancellation where an alternative cannot be provided, monies received in respect of that course can be refunded in full. 

Whilst every effort will be made to avoid resource changes, Propeller reserves the right to amend or replace any pre-named trainer scheduled to deliver a specific course. 

Joining Instructions for Public Courses

On receipt of written confirmation we will issue complete joining instructions detailing your participation on the training event one week prior to the training event. This includes a location map, venue details and course timings.   

Delegate Substitution 

If you would like to make a substitution, please call us on 020 7250 1011 and we will be happy to help you. 

Substitutions can be made at any time without incurring a penalty. 


Payment can be made by cheque, credit/debit card or BACS. Our payment terms are 30 days from date of invoice or prior to the event, whichever is sooner. 

In any event, Propeller reserves the right to refuse admission if payment has not been received prior to attending your course. 

In the event of late payment we reserve our statutory right to interest at the rate of 8% above base under the Late Payment of Commercial Debts (Interest) Act 1998. 


The following charges apply if you cancel:

29+ days before a course = 20% of the course fee. 

15-28 days before a course = 50% of the course fee. 

0-14 days before a course = 100% of the course fee. 

Any free of charge bookings would be subject to a £100 administration charge in the event of any cancellation.

Transfers to a later date 

Transfers made 15+ days prior to a programme = 0% of fee.

Transfers made 1-14 days prior to a programme will be charged 100% of fee. The transfer option only applies to delegates transferring to a different date for the same programme. 

Transfers can only be used once. 

If that transfer is then cancelled and/or the delegate fails to attend, the full programme fee remains payable.

The choice of programme date must be specified at the time of the transfer.

Refund/Replacement Course

We guarantee to offer a full refund or replacement course if the attended course did not reflect the current published description. If the claim is requesting a replacement course the replacement course must occur within 90 days of the original course date. All claims must be made in writing within 10 working days of the attended course date to